Category
Why I love working with 'difficult' clients
Anyone who has worked in consulting has encountered challenging clients. If you think you might be one, don't worry - I'm not naming names. And I'll admit, the title is a bit clickbait-y. What I really mean is that I value clients who are prepared to challenge me rather than accept everything I say without question. Here's why challenging clients make the best partners: Better Outcomes Through Engagement When clients actively participate in the process, the final solution is better tailored to their organisation's needs. No consultant can ever claim to understand an organization as deeply as someone who lives and breathes it daily. The phrase ‘that won’t work here’ should always be fully considered by all sides Fresh Thinking From All Sides Client pushback often sparks new ideas - both from them and from me as and potentially a better solution than originally envisaged. This requires flexibility from everyone but isn’t this a key success Your Biggest Critic Can Become Your Strongest Ad
21 October 2025
Why use a consultant?
I must be transparent here - I am a consultant who genuinely enjoys this work and intends to continue in this field so I might just be a little biased here! That said, there are many compelling reasons why engaging a consultant makes sense, IF it's done in the right circumstances and in the right way. The Cambridge Dictionary defines a consultant as: “someone who advises people on a particular subject” This definition highlights the crucial distinction between a genuine consultant and temporary staff - you're investing in specialist knowledge and expertise, not just filling a resource gap This distinction really matters. Consultants naturally challenge existing approaches, drive innovation, and pursue improvement. For many of us, improving things is part of our DNA. This means we're prepared to address difficult issues and tackle challenging tasks that are essential for project success However, this means we aren't suitable for every situation. We excel in time-bound initiatives where
15 October 2025
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