Anyone who has worked in consulting has encountered challenging clients. If you think you might be one, don't worry - I'm not naming names. And I'll admit, the title is a bit clickbait-y. What I really mean is that I value clients who are prepared to challenge me rather than accept everything I say without question.
Here's why challenging clients make the best partners:
Better Outcomes Through Engagement
When clients actively participate in the process, the final solution is better tailored to their organisation's needs. No consultant can ever claim to understand an organization as deeply as someone who lives and breathes it daily. The phrase ‘that won’t work here’ should always be fully considered by all sides
Fresh Thinking From All Sides
Client pushback often sparks new ideas - both from them and from me as and potentially a better solution than originally envisaged. This requires flexibility from everyone but isn’t this a key success
Your Biggest Critic Can Become Your Strongest Advocate
I never expect universal approval from day one. Some people will always resist change and the people, including consultants, who bring it, for both rational and / or emotional reasons. But when you take the time to demonstrate not just what you're doing but why it makes sense, winning over a sceptic is incredibly rewarding. Perhaps that's the coach or mentor in me talking.
Honesty Saves Everyone Time
I deeply respect people who say what they think. Even when we have opposite viewpoints, honest communication creates a foundation of mutual respect. I can work with anyone who shows that respect and will reciprocate. I'll always try to find solutions that work for them too.
Challenge Keeps It Interesting
I'll be honest - I hate being bored. A good challenge energizes me. If there are obstacles to overcome, that’s great. I'm here for it.
The best clients I've worked with - and some have been the best people I have worked with in my entire career full stop - are those who see consultants as integral team members while still holding us accountable. They're comfortable being themselves and aren't afraid to push back when something doesn't feel right or they have an idea. That's not difficult. That's teamwork.
Get in touch if you want to become a 'difficult' (and fun) client!