HELPDESK DEVELOPMENT AND OPTIMISATION
Communication is at the heart of any good support service - key to this, especially in facilities management, is the helpdesk
The helpdesk - whether its called a helpdesk, contact centre, call centre, hub, contact point or whatever - is the link between end user and service delivery. It must therefore give all who contact it the confidence that their issue or query will be resolved efficiently and effectively:
We can support you in designing the helpdesk you need by helping you with the specification of the following:
Once you have a design for your helpdesk we can help you to get it up and running by helping you with:
How well is your helpdesk working?
We can review your existing helpdesk and identify what is working well and where there are areas for improvement. This can include but is not limited to:
GOVERNANCE AND MANAGEMENT SYSTEM REVIEW
Just how well are your suppliers and services being managed? By carrying out an assessment of your existing FM processes and management systems we will help you to understand if they are ‘fit for purpose’ and if there are any gaps that expose you to risk or potential non-compliance. This will allow us to work with you to develop a unique action plan to support both operational efficiency, risk mitigation and compliance.
A good helpdesk can make a real difference to your facilities management service but a bad one can lead to dissatisfaction with the facilities management service as a whole
Spingate Consulting is a trading name of
Spingate Investment Management Limited.
© Spingate Investment Management Limited 2019